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Client Service Manager, Dehcho

Government of Northwest Territories

This is a Contract position in Hamilton, ON posted March 19, 2023.

The Department of Finance has the mandate to provide leadership and direction to the public service in all areas of finance and human resource management.

This mandate includes negotiating major financial arrangements with the federal government, providing analysis and advice to the Financial Management Board, and ensuring that financial and information resources are managed effectively, efficiently and economically.

This mandate also includes the recruitment and retention of a competent public service that is representative of the people it serves andthe development of programs and services that effectively serve the human resource needs of the public service.

Job Information Located in Fort Simpson and reporting to the Superintendent, Southern Region, this position is responsible for the provision of human resources services in the areas of planning, recruitment, employee orientation, job description development, employee recognition and labour relations for the DehCho area.

The incumbent supervises a team of 2 Human Resource Professionals.

The Client Service Manager provides senior advice, planning and support services to Deputy Heads (boards), Superintendents and managers in the areas of strategic human resource management, human resource planning, performance management, employee recognition and employee development.

This position also ensures the delivery of human resource transactional services in the Fort Simpson Area (Fort Simpson, fort Providence Kakisa, Fort Liard, Sambaa K’e, Jean Marie River, Nahanni Butte and Wrigley), for the departments, boards and agencies to ensure the recruitment and retention of a qualified and capable public service as outlines in established GNWT Acts, regulations, guidelines, policies, procedures, service agreements and applicable Collective Agreements.

• Proven “client service orientation
• Proven ability to communicate, both orally and in writing, with senior managers, technical staff and other employees
• Proven human relations skills consistent with the need to supervise a number of employees and to provide effective human resource management of those employees
• Proven organizational and time management skills
• Proven knowledge of Acts, Regulations and procedures applicable to human resource management
• Proven analytical and research skills
• Proven knowledge and understanding of human resource services within a unionized
· public service context
• Proven negotiation skills to resolve conflicts in a manner which best serves both the GNWT and the employee
• Proven understanding of the GNWT’s organization, environment, culture and business strategies with the ability to understand, recognize and/ or anticipate concerns or problems that will ultimately affect the GNWT’s ability to attract, retain and motivate employees Typically, the above qualifications would be attained through the completion of a relevant Bachelor degree coupled with four (4) years progressive experience working in human resources including two (2) years supervisory experience.

GNWT Inquiries Inquiries Only: Dehcho HR Client Service Centre Department of Finance Government of the Northwest Territories 9602 100 STREET BOX240 FORT SIMPSON, NT X0E 0N0 Tel (867) 695-7233 Fax (867) 695-3254 Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.