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Customer Service Specialist

The Canada Life Assurance Company

This is a Part-time position in Hamilton, ON posted April 28, 2021.

Job Description We are Canada Life Being a part of Canada Life means you have a voice.

This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here.

You’re part of a diverse and inclusive workplace where your career and well-being are championed.

You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians.

It’s our driving force.

Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a Customer Service Specialist
– 12 month term Role description Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, RESP, TFSA, Investment Only and various non-registered plan types.

In this role you’ll be responsible for end to end administration system set up and maintenance in addition to production of contractual material for new and existing business.

You will also be responsible for handling daily inquiries from internal business partners.

What you will do Accurate set up and maintenance of client and plan levels of administration system within service standards Daily communication with Business Development, Administration, Pricing and Compensation teams Production of client and member contractual material for each new policy and during amendments of existing policies Customization of contractual material on large cases and consultant cases Communication with regulatory offices for provincial and federal jurisdictions Handling daily email inquiries from Business Development and Administration related to Group Retirement Services products and services What you will bring Experience with Group Retirement Services products and services is strongly preferred Demonstrates above-average accuracy and performance Self-motivated with an ability to effectively multi-task and handle tight deadlines; results oriented Excellent communication skills; both oral and written Organized and able to work in a dynamic and changing environment Experience communicating professionally with business partners Ability to negotiate in a positive, professional and collaborative manner Strong interpersonal skills; must be a team player Skilled in Microsoft Office tools including Word, Excel and Outlook Bilingual French/English is an asset Proven reliable and dependable working habits Be your best at Canada Life
– Apply today We are one of Canada’s top 100 employers Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.

As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings.

We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted