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Customer Service Supervisor, Moncton


This is a Part-time position in Hamilton, ON posted March 17, 2023.

Customer Service Supervisor, Moncton page is loaded Customer Service Supervisor, Moncton Apply locations Moncton , New Brunswick time type Full time posted on Posted Yesterday job requisition id VAC15637 Trouw Nutrition – Shur-Gain is hiring… we are looking for a well-rounded Customer Service Supervisor to lead our Customer Services team in its day-to-day operations and to develop and implement the operational plans and objectives.

More specifically, you and your team handle customer orders, coordinate with Supply, Logistics, and Operations in order to meet requests.

You will also focus on building and nurturing customer relationships.

Job Description: Customer Service Supervisor, Moncton, NB This opportunity will be of interest to you if you have experience working closely with agri/food customers and are able to build professional relationships.

Are you ready for the next step in your career?

We want to hear from you GOOD TO KNOW On site Dynamic team Fun work environment KEY RESPONSIBILITIES Coordination and cooperation in the handling of orders, concerns/questions from customers, so that the department realizes timely, accurate and efficient handling and achieves optimal customer satisfaction and the sales targets.

Team management Hire, lead, and coach team.

Ensure an effective structure and adequate staffing of the department in order to deliver results and nurture a positive and learning culture Coordinate and supervise the activities and work of the team to ensure that all work is carried out in accordance with operating procedures and policies Sales and Sales Support Prepares tenders and quotations, liaises with other departments, particularly Sales, Purchasing and Finance & Administration and also with haulage companies (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery, in order to meet volume, quality and price requirements Customer Support: Monitor the implementation of the helpdesk function to quickly and adequately advise customers and to support and promote customer satisfaction Continuous Improvement and Optimization: Focus on the efficient running of the business, contributing to more effective and efficient processes, techniques and systems Commercial administration and data management Preparation and modification of pre-, post-and recalculations; billing, preparation of monthly reports Ensure proper collection, entering and verification of all data and information from customers, ensuring proper archiving Update product data in the relevant systems Check product specifications, labels and documents on consistency and coordinates with customers for correct documentation Inform Quality Control Department of the state of supplier audits and provide advance guidance on areas customers wish to review PREFERRED HIRING CRITERIA: Post secondary education: BA Business preferred.

5-10 yrs experience in a similar role with a minimum of 2 years in a Supervisory role.

LI-JM1; SPTN Our organisation: Nutreco is a global leader in animal nutrition and fish feed.

Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide.

Quality, innovation and sustainability are guiding principles, embedded in the Nutreco culture from research and raw material procurement to products and services for agriculture and aquaculture.

Experience across 100 years brings Nutreco a rich heritage of knowledge and experience for building its future.

Equal Opportunity Employer: Nutreco is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law.

Please advise us at any point during the recruitment and selection process if you require accommodation.

Nutreco is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.

About Us Nutreco is a global leader in animal nutrition and aquafeed.

Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide.

Its two global company brands Skretting (aqua feed) and Trouw Nutrition (animal nutrition) have sales in over 90 countries.

Our purpose Feeding the Future captures a big challenge: feeding 9 billion people in 2050.

Our responsibility is twofold: we need to make a significant contribution to meeting the rapid increase in worldwide demand for food; on the other hand, we need to find the right balance in order that we can realize growth while making also responsible choices for people and planet.

We believe in three core elements to future success: strategy execution, innovation, and competence of our people.

Our values; capable, caring, collaborative, and innovative are supportive of those three core elements.

To know more about us, please visit our website .