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ON-SITE Customer Service Representative-$23per hour

Teamrecruiter.com Inc

This is a Contract position in Hamilton, ON posted October 14, 2021.

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting…or you may be asked to start sooner than the expected start date if you are able to do so” URGENT: Please read the job description below.

If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number.

Please mention the job title above in the subject line The recruiter in charge of this role is Yangzom After you have submitted your resume via e-mail please complete the application for this specific job by clicking “Submit Your Resume for this Job” at the bottom of this page to match your resume to the job.

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our government clients is looking for an ON-SITE Customer Service Representative-$23per hour Length: This is an 8-months contract with a strong possibility of extension Location: Downtown Toronto, ON
– ON-SITE Hours: Must work a variety of shifts: first week candidates will work 8:45 a.m.

– 5 p.m.

Monday to Friday.

Starting second week, candidates will work either 7:45am-4:00pm or 10:00am-6:15pm and Saturday will be 8:45am-3:00pm.

We’ve said GAME ON, and we mean it
– Our client is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences.

Our client is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

GROUP/PROJECT INFO:
– Execute the transactional processes related to handling prize claims by customers (via phone, mail, or in person) to ensure swift and accurate disbursal of legitimate claims in compliance with CLIENT policies.

– Create accurate and complete documentation related to a prize claim on CLIENT’S systems and systematically file the same upon completion to facilitate tracking and retrieval if required.

– Prepare, update, and monitor claims tracking sheets for claims that are not paid out at the front counter.

– Respond to customer enquiries and concerns with claims to provide information and clarity on prize center policies and processes.

– Escalate suspicious claims and difficult customers to Prize Centre Supervisor/Coordinator for further assistance.

– Trigger investigations on prize claims (mandatory for amounts greater than CAD $10,000) as per CLIENT’S policies to ensure compliance to processes.

– Conduct and document interviews and photographs with approved winners to be used for marketing and promotional purposes.

– Create and communicate daily, weekly, and monthly reports specific to each area of the Prize Centre to maintain communication amongst all areas of the Prize Centre.

– As the face of CLIENTS as the Prize Centre
– ensure that customer has a positive experience during the prize claim process
– Reporting to the Supervisor, Prize Centre Operations the Customer Service Specialist
– Customer Service
– Assist customers in person, by phone or through mail with the prize claim payout process ensuring a positive customer experience
– Compliance and Reporting
– Ensure compliance with prize claim policies and procedures
– Document and track information related to prize claims
– Create a variety of reports and share them with identified stakeholders MUST-HAVE SKILLS:
– 2 years of Customer Service experience
– strong sense of customer service, working in a dynamic, fast-paced, high-volume customer service environment.

– Strong Interpersonal Skills
– Attention to Detail
– Planning and Organization Skills
– Strong Problem-solving skills
– Customer Service: You love helping people
– customers, colleagues, internal/external stakeholders and use your communication skills to ensure a positive experience with every interaction
– Technical Skills: Data entry, office administration, creating reports and comfortable using MS Word, Excel, and Outlook
– Results Driven: You make multi-tasking look effortless and understand the importance of paying attention to details and following procedures
– Collaboration & Flexibility: A dependable team player who thrives in a dynamic work environment and is willing to work a variety of shifts within the hours of Monday to Friday 7:45 am to 6 pm and Saturday 8:45 am to 3 p.m.

– Assets: Post-secondary diploma/degree in Business, Office Administration or a related field, experience with MS Dynamics or other CRM tools or experience working in a regulated environment QUALIFICATIONS / EXPERIENCE FOR THE ROLE
– University degree in business administration or equivalent
– 2 years of experience in a customer service environment ROLE TASKS TO BE PERFORMED BY THE RESOURCE The employee could work in the following areas:
– Mail In Clean
– Customer Care
– Logging PERFORMANCE METRICS
– Mail In Clean
– 3 claims processed per hour
– Logging
– 6 claims logged per hour Please note that this is the most up to date version of job description available at this time
– During Client Interview you will receive additional information
– variance may apply Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES