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Remote Bilingual Customer Service Professional

NTT Business Process Outsourcing

This is a Full-time position in Hamilton, ON posted September 15, 2022.

A career with the BPO division of NTT is like no other experience – we have a fast-paced, unique culture that provides abundant opportunities for personal and professional growth.

From fun-filled teams who stay connected, our diverse and passionate colleagues show their spirit each day by delivering superior value to our customers.

Together we do great things What’s in it for You?

Work-From-Home from Day 1, we supply the equipment.

Virtual Training provided.

Comprehensive benefits package (medical, vision, and dental).

RRSP program options.

Short and Long Term Disability options.

Opportunities for career progression.

Substantial Referral Bonus, vacation allotment, and much more If you are looking to jump-start your career and join a leading company, then NTT BPO is the place to be Position Status: Full Time, Permanent, Remote Rate of Pay: $16.50
– $18.50 hourly.

Hours of Operation: Monday
– Sunday 7:00am
– 11:00pm EST.

Scheduling is on rotational basis.

Position Overview: As a Customer Service Professional you will be a leading Brand Ambassador serving as the first point of contact for customers.

We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner.

The ultimate goal is to provide a seamless and easy to remember customer experience Responsibilities: Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.

Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.

Remain current on program information and business initiatives, as well as corporate products and processes.

Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.

Fulfill customer and brand expectations in a manner that complies with policies, practices and procedures.

Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.

Requirements: Excellent communication skills, both verbal and written.

Bilingualism (English & French) is mandatory.

Ability to learn new skills/concepts and apply this knowledge quickly and accurately.

Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.

Working knowledge of PCs and strong keyboarding skills (min 25 wpm).

Positive attitude and demonstrated ability to perform in a team-based environment.

Must be available to work during established hours of operation, including weekends.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender, veteran status, or other protected category.