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Learning Experience Designer – Toronto, ON


This is a Full-time position in Hamilton, ON posted April 28, 2021.

Requisition ID: 98931 Join the Global Community of Scotiabankers to help customers become better off.

Purpose Responsible for developing the overall framework and design of digital learning experiences and using learning data to inform continuous improvement.

This role ensures course content is aligned with set standards, established learning objectives, company goals and values, and the learner needs.

This also ensures that courses are designed to be an effective and engaging experience for employees.

Accountabilities Pursue a deep understanding of learner roles to ensure that learning solutions meet the needs of learners.

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge Develops or advises on the overall framework, design, strategy of courses, ensuring alignment with learning needs and service level agreements; collaborates with Business HR to establish objectives and goals of learning programs Craft LX artifacts (experience maps, flows, wireframes, prototypes) to guide development and research Creates mock-ups, scripts, or storyboard for digital assets, including video, e-learning, articles, job aids, learning environments, etc.

Collaborates with the Learning Delivery team to execute courses, and maintains existing learning programs, ensuring up-to-date learning materials, training clarity etc.

Tracks and reports on training activities to ensure program effectiveness; gathers and analyzes data to identify opportunities to improve/enhance learning experiences Conducts quality assurance assessments on digital learning experiences and provides trends and insights to Developers and Lead, Instructional Designers Champion usability and accessibility Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct Champions a high-performance environment and contributes to an inclusive work environment Education/Experience Requirements: Post-secondary Degree or Diploma in Adult Education or related field preferred Previous experience designing digital instructional activities to support adult learners in online environments Previous experience in an Instructional Design or Learning Experience Design role preferred Provides performance consultation to achieve business goals by maximizing the performance of people and the business Ability to work independently and collaboratively within a fast-paced, technical environment Good communication and interpersonal skills Strong project management skills and ability to meet deadlines Strong analytical skills Proven teamwork capabilities UX Design education or knowledge an asset Location(s): Canada : Ontario : Toronto As Canada’s International Bank, we are a diverse and global team.

We speak more than 100 languages with backgrounds from more than 120 countries.

Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here .

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.