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Patient Account Representative

Hamilton Health Sciences

This is a Contract position in Hamilton, ON posted August 3, 2022.

Patient Account Representative
Job Number: 98781
Job: Administrative/Service
Primary Location: Ontario-Hamilton
This position will be located at: 100 King St. West
Organization: Financial Services
Status: Casual Job Full-time
Hours per week: 37.5
Number of Openings: 1
Union Code: CUPE 7800
Minimum Salary: 28.8724 Hourly
Maximum Salary: 29.4615
Post Date: Aug 2, 2022, 4:00:00 AM

Close Date (Period for Applying) – External

: Aug 9, 2022, 3:59:00 AM

Unit Summary

Financial Services is responsible for Corporate Financial Reporting, Accounts Payable, Accounts Receivable and Treasury and Capital. The unit is responsible for patient and non-patient receivables along with ensuring flow through of the detailed resulting transactions to the appropriate cost balance/balance sheet accounts, which in turn are used to make operational, financial and managerial decisions. In addition, the monitoring of cash flow and the administration of the call for capital are also part of the mandate of the unit.

Position Summary

This position is responsible for the accuracy of patient insurance and demographic data within the Meditech Billings and Accounts Receivable module, and to ensure timely and accurate billing of various inpatient and outpatient accounts, as well as third party/client accounts. This position is responsible for the following: posting charges on accounts, printing and sending invoices and claim forms to patients, as well as various third party agencies, processing and posting payments on accounts and GL, electronic submission and receipt of claims to and from the Ministry of Health, following up with various sources to obtain correct patient information for claims rejected by the Ministry of Health and the assignment of accounts to collection agencies where appropriate. The successful candidate will handle phone, mail, and in-person communication with patients, various HHS departments, and various external third party insurance companies in collection of outstanding accounts. He/she will ensure all supplementary documentation is supplied to account payers in accordance with HHS confidentiality policies. This can include patient demographic data, copies of HHS authorization forms, procedural diagnostic information, as well as patient immigration documentation. Duties also include data entry, review, and edits to patient accounts where applicable and approved by the Revenue Coordinator, and month end processing including revenue-related journal entries. He/she will be responsible for completing a related business task if required to do so by the Revenue Coordinator and will be required to backfill vacation/sick time for any Accounts Receivable position, if required. He/she will perform other duties as assigned.

Schedule Work Hours

Monday to Friday; days, as needed.


1. Post secondary Degree or Diploma in Business or relevant experience
2. Demonstrated sound knowledge of Meditech, PeopleSoft, Microsoft Office -Excel, Word, Exchange/Outlook
3. Demonstrated knowledge of MIS Guidelines
4. Demonstrated excellent communication, interpersonal and organizational skills
5. Excellent analytical and problem solving skills

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Employee Health Services.

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Operations at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee’s exit will be considered prior to an offer of employment

Proficiency in both Official Languages, French and English, is considered an asset

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

Article 30 (k), CUPE Collective Agreement

Article 10.7 (d), ONA Collective Agreement

Article 13.01 (b) (ii), OPSEU 273 Collective Agreement

Article 14.04, OPSEU 209 Collective Agreement

Article 2.07 and Article 13, PIPSC RT Collective Agreement