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Franchised Hotel Reservations Agent

Marriott Hotels Of Canada Ltd

This is a Part-time position in Hamilton, ON posted June 6, 2021.

Posting Date Nov 17, 2020 Job Number 20068885 Job Category Rooms and Guest Services Operations Location Delta Hotels Kingston Waterfront, 1 Johnson Street, Kingston, Ontario, Canada VIEW ON MAP Brand Delta Hotels and Resorts Schedule Full-time Relocation?

No Position Type Non-Management/Hourly Start Your Journey With Us Thank you for your interest in this position.

It is a job opportunity with one of Marriott International’s franchisees.

Please apply via email at: mjardinediamondhotels.ca Additional Information: This hotel is owned and operated by an independent franchisee, Diamond Hotels Canada Inc.

The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process.

If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary Delta Hotels by Marriott Kingston Waterfront is looking for a Hotel Reservations Agent The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room/ AquaTerra revenue according to the Marriott/Diamond Hotels standards.

He/she is also responsible for participating in any guest services focused meetings.

PRIMARY RESPONSIBILITIES:
• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.

• Answer guest inquiries about hotel services, facilities and hours of operation.

• Book room and AquaTerra reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.

Up sell rooms when possible.

• Deal with all private dining enquiries as per hotel SOP.

• Enter reservations into the computer according to standard operating procedures.

• Be familiar with hotel sales strategy, need periods and financial goals.

• Cross sell and recommend other Diamond Hotels as relates to the customer needs.

• Participate in relevant marketing initiatives.

• Work with Diamond Marketing Manager on constant quality checks relating to www.aquaterrakingston.com.

• Be the hotel expert in MARSHA/OPERA system management.

• Work with Food Services Managers to ensure AquaTerra reservations are taken to maximize revenue opportunities.

• Be aware of closed out and restricted dates.

• Maintain availability calendar and communicate all relevant information to the operations staff.

• Maintain accurate files and reports.

• Handle all special reservations, to include V.I.P.

reservations, packages and discounts.

• Attend and give input on trends and opportunities to maximize revenue.

• Complete forecasts as required by management.

• Monitor daily sales activity and alert Rooms Division Manager of sold out nights and possible problem situations.

• Be able to perform all duties of Guest Services Agent and assist at front desk as needed.

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

• Call for occupancy at area hotels.

• Send confirmations.

• Process advance deposit/balance sheet.

• Forecast packages according to hotel standards.

The above areas of responsibility are not all inclusive and may be amended from time to time.

Delta Hotels by Marriott Kingston Waterfront will make accommodation available to job applicants with disabilities in the recruitment process.

During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5425 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.

QUALIFICATIONS:
• Must be flexible to work days, evenings, weekends, and holidays.

• High School diploma or equivalent required.

• Experience in a hotel or a related field required.

• College course work in related field helpful.

• Computer literate.

• Individual should be well organized, possess excellent written and oral communication skills, work well under pressure, and utilize a friendly and courteous manner.

This company is an equal opportunity employer.

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