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Senior Manager – Software Development


This is a Contract position in Hamilton, ON posted November 16, 2022.

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Job Summary: THE TEAM A career at Ticketmaster will challenge and engage you.

We support the creators and producers of shows and live performances, while connecting more passionate fans to these events.The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together.

As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career.

Visit any of our offices and you’ll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love.

It truly is a unique and rewarding environment.

THE JOB In the role of Senior Manager, you will manage multiple teams of developers, sometimes distributed across locations and operating over multiple distinct products.

You will be expected to foster growth and develop skills of your teams members resulting in materially improved performance and quality.

You will be expected to provide strategic technology leadership for product development and to drive the delivery strategy enabling rapid incremental delivery.

You will be demonstrating, promoting and improving the company and engineering culture.

You will be recruiting and retaining the right talent in the organization, and will be managing the underperformers out.

You will define individual, team and product objectives and hold accountability over these and your teams commitments.

You will participate in setting the managed products vision and definition of longer term objectives.

You will interact with collaborators in order to set the priorities and process so the teams can focus on the most valuable features for TicketMaster and it’s clients.

You will enable your teams to plan their efforts in order to meet defined abjectives.

You will work with many product owners, engineering teams, designers, support groups and clients leveraging the B2B Admin Tools to conduct their day-to-day business activities.

You will interact with a wide variety technologies (both recent and outdated) in a high-volume/high-transaction environment.(many techs, distributed teams, engineers, ux, product, clients, high-volume/high-transaction WHAT YOU WILL BE DOING Manage, lead and mentor teams of software engineers Manage full product lifecycle (design, implementation, code review, release, production support) Recruit, hire, train, supervise, and evaluate the staff Define development roadmap and deliver Responsible for meeting schedule and quality requirements Guarantee system availability/performance/quality Provide strategic insight into the development of managed products Participate in specification review with the product team Define team roles and responsibilities and set the team objectives Demonstrate, promote and improve the company and engineering culture of collaboration and excellence WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES) 10 years of experience in Project and Program management 5 years of experience in managing agile projects combining agile methodologies, Continuous Delivery, and DevOps Principles Computer Science bachelor’s degree Certified Project Management Professional (PMP) (nice to have) Stellar understanding and knowledge of Agile and Lean Principles 8 years of experience with Java, Springboot, Maven, Gradle, ReactJS, Material-UI 5 years of hands-on experience on AWS 5 years of experience with CI/CD Experience with logging, monitoring and alerting tools and best practices Experience in hiring and keeping top engineering talent Experience with cloud native technologies YOU (BEHAVIOURAL SKILLS) Excellent organization and time management skills Proven ability to lead technical teams to hit the business targets Proven ability to develop and sustain High-Performance Work Teams Ability to juggle and prioritize multiple projects simultaneously in a fast-paced environment Experience developing enterprise grade software Excellent communication, documentation, presentation skills, and ability to clearly articulate a solution and to influence others.

TICKETMASTER VALUES Rock Solid Reliability
– I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right Winning Teamwork
– I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others Act with Integrity
– I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.

You will be working in an inclusive environment and be encouraged to bring your whole self to work.

We will do all that we can to help you successfully balance your work and homelife.

As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE We’re fans who help fans everywhere get into the live events they love.

A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day.

We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time.

And we think that’s pretty amazing.

If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do.

Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience.

Your work, our passion… delivering world class experiences
– Fan First.