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Technical Service Representative


This is a Full-time position in Hamilton, ON posted July 16, 2019.

Are you looking for a chance to use your degree?

Love working in an automotive environment?

Look no further Our client located in Stoney Creek is looking for a Field Technical Service Representative that is responsible for line performance and quality trend tracking, technical troubleshooting (color, appearance, etc.) and reporting.

Documented inventory management, line trial support, new model color program management/support, and customer complaint assistance are additional responsibilities.

The position also requires attention to inventory tracking and close communication with other departments.

What is the job?

Coordinate and communicate day to day operations and projects with customer base and appropriate Lansing personnel via action register management and regular technical project meetings with customer base Tracks and communicates inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock management Responsible for implementing & tracking as necessary all value added activities at the customer that improve the production process and production process issues Generate all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner Contribute to developing customer application line correlations and assist Lansing group in formula optimization Monitor customer production runs and determine customers’ performance requirements within account Assist FTS Specialist, Technical Account Manager and Sales representatives in RGA issues as needed Coordinate and execute technical service needs of customer (product adjustments to meet specific line requirements-i.e.

color, flow/appearance).

Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality.

Work with customer base to assess necessary adjustments and complete for production batches on site as necessary.

Perform QC tests on materials on site regularly or as required by customer.

Recommend process and/or robot program changes for product performance improvement Document customer line process to determine root cause and preventive action for problems & improvements Coordinate sample submissions and production trials Participate in facility continuous improvement activity programs What do you bring to the role?


Degree or Minimum of 2 years of customer based technical experience in automotive paints Computer and software skills Communication skills (report writing and data interpretation) Good organizational skills (data collection / graphing) Interpersonal skills Strong customer focus and relationship building skills Good problem solving skills Be able to work with 2 component coatings and isocyanates Time management skills Ability to wear a respirator/all necessary PPE
– including being clean shaven for respirator use What does the job offer you?

Full time permanent work Competitive salary Full Benefits RRSP program Annual Bonus Apply today, and follow up with Charity [Click Here to Email Your Resumé] ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment.

We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services.

At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.