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Branch Manager

Allied Universal (G4S Secure Solutions)

This is a Contract position in Hamilton, ON posted November 14, 2022.

We are North America’s leading security services provider with over 300,000 phenomenal employees. At Allied Universal®, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. For all full-time positions, we offer medical, dental, and vision coverage, life insurance, employee assistance programs, and more! We also offer company paid uniforms and part-time and flexible schedules!

Allied Universal® is hiring a Branch Manager. Under the direction of the Regional Vice President and General Manager, the Branch Manager is responsible for the overall management (financial, operational, and administrative) of the specific branch office to which the incumbent is assigned.


  • Responsible for the day-to-day management of the branch office, including client relations, new job startups/transitions of new accounts, and employee relations
  • Ensure client relations are maintained within Company standards, including regular contact with clients, proactive problem resolution, and oversight regarding daily client issues
  • Manage day to day operations of the branch, specifically coaching, developing, and guiding the branch staff to perform efficiently and effectively. Provide direct supervision of staff, ensure company policies and procedures (including reports and other measurement tools) are in place and being followed, administer coaching and disciplinary actions, and provide support to branch staff in execution of their job duties
  • Implement and monitor ongoing compliance with all company-wide programs such as licensing, investigations (employee and general liability/auto), employee benefit programs, office procedures, vehicle patrol policies, employee coaching/discipline, training programs, and all other such programs as they relate to the effective operation of the branch
  • Responsible for branch profitability, overseeing control of all financial impacts to the branch, including daily and weekly unbilled overtime and training expenses
  • Monitor daily and weekly reports and take timely corrective action to ensure compliance with policies and that responsible staff members are performing to expectations
  • Oversee the wage and salary administration for personnel, pursuant to corporate and provincial specific policies and procedures
  • Assist the Regional Vice President in planning on both a short-term and long-term basis, for future operational growth and expansion
  • Direct and administer the core security operation of the branch, providing guidance and support on all operational issues related to client relations (payroll and billing resolution, recruiting, and hiring, service issues, etc.)
  • Responsible for Fire/Life Safety issues at all customer and patrol locations, and direct the implementation of such programs, utilizing corporate resources where applicable
  • Monitor and direct the administration of operating expenses in all areas (e.g., labor, uniforms, and training) where they pertain to ongoing operative profitability
  • Monitor direct costs on a constant basis and reports on these issues to the Regional Vice President
  • Work closely with the Regional Manager in reviewing and updating of the operating budgets at assigned location and attend all operational meetings dealing with such issues as patrol, field management activity, post commander programs, open posts/staffing, and profit and loss


  • Formal Education, Licenses, and Certifications Required:
    • Must possess one or more of the following:
      • Bachelor’s Degree in Sales, Marketing, or Business
      • Associate’s Degree in Sales, Marketing, or Business with two (2) years of management experience
      • High school diploma or equivalent with four (4) years of management experience
    • Must possess a current provincial driver’s license (if driving a company-owned vehicle)
  • Type and Length of Specific Experience Required:
    • Must possess a minimum of five (5) years of physical security leadership experience with progressive operational management responsibilities