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Aternity Platform Engineer

Société Financière Manuvie

This is a Part-time position in Hamilton, ON posted July 16, 2021.

Are you looking for unlimited opportunities to develop and succeed?

With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description An Aternity Platform Engineer in the Employee Experience Technology Group is responsible for overseeing the end-user productivity improvements using the Aternity tool by identifying ways to improve employee experience using the data insights.

The engineer needs to be well versed with identifying problems using the data collected by the monitoring tool (Aternity) and come up with solutions to improve the end-user experience.

In addition, the engineer needs to be familiar with collaboration tools, Windows & Mac Client Endpoints and User Experience technology.

Perform other duties as assigned including special projects, reports, presentations in team meetings, training, escalation support, and completion of management reports.

Key Responsibilities Work with global internal customers to gather requirements, propose, engineer, and provision solutions within the Atertnity Platform.

Manage system monitoring setup and standardization of features and usage.

Support day-to-day operations and provide customer support.

Monitor the environment for potential system issues and resolve appropriately.

Perform initial diagnosis on the causes for the critical health events (in event log, event viewer, WMI, etc.) to understand the issue in depth and escalate to appropriate SMEs as needed Adhere to the change management process for any planned maintenance, or when potential issues are identified.

Continually work to improve operations.

Adhere to established service and operational level agreements.

Maintain open communication with key stakeholders Participates in activities or identifies opportunities to enhance own knowledge and skills Perform other job-related duties as assigned Skills & Competencies Good understanding of computer systems, OS (Win & MAC) & hardware Very strong understanding of Windows architecture (well versed with identifying patterns in Event Viewer, Event Logs, WMI, etc.) Very strong understanding of client endpoint hardware and components and the ability to co-relate Windows health events to hardware / software Good understanding of any BI tools (preferably Tableau) Ability to diagnose and resolve technical issues with end-user devices Experience on end user monitoring tools preferably Aternity Basic understanding of enterprise network LAN, WAN and Wireless Able to troubleshoot O365 issues
– including Teams Excellent written and verbal communication skills Able to work effectively both independently and within a team Strong attention to detail and high accuracy in work Exercises some independent judgment and reasoning within established guidelines Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience Able to multi-task, meet deadlines, and work in a fast-paced environment Able to conduct presentations and training to small group Ability to stay current with technology and trends Flexible with working in different time zones Work Experience Typically, 5-6 years of hands-on experience in IT environment, supporting Helpdesk/Field services in similar capacity.

Proven ability to make sound decisions and able to work independently or as a team in handling multiple tasks Worked with any BI tools (preferably Tableau) to establish business insights using data sourced from different data sources Previous desktop support or monitoring experience required Self-motivated and able to motivate others toward achieving the department set goals.

Willing to share knowledge and a good communicator Experienced in working with teams from multiple time-zones, multi-national interaction Experienced in trouble-shooting multiple operating systems versions Able to support individuals using different communication methods (phone, email, instant messaging) This role is available in Waterloo, Toronto, Montreal, Boston or Full Time Remote.

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife About Manulife Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and our global wealth and asset management segment, Manulife Investment Management, serves individuals, institutions and retirement plan members worldwide.

At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers.

As of March 31, 2021, we had CAD$1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.3 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.

We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.

Manulife is an equal opportunity employer.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation.

Information received regarding the accommodation needs of applicants will be addressed confidentially.