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Business Service Specialist


This is a Contract position in Hamilton, ON posted October 13, 2021.

At Rogers, we’re for supporting you on a journey to a rewarding career.

Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality.

We embrace change and find ways to do better.

And we deliver on that commitment by fostering an environment of passion and innovation for all people.

As we grow our team, the well-being of our team members remains our top priority.

To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

At R4B (Rogers For Business) Business Customer Service, we believe our people are the heart of our success.

We take pride in connecting Canadians to a world of possibilities and the moments that matter most in their lives by providing the very best business solutions to Canadians.

We are leading the way in 5G for both coverage and reliability.

R4B Business Customer Service is an opportunity for you to build something amazing, while accelerating your career.

Together we can make more possible.

The Business Customer Service
– Small Medium Business (SMB) Consultant, is responsible for proactively promoting services to a wide variety of clients within the business market segments, and for providing quality customer service and timely responses to clients’ inquiries, billing queries, requests for services/orders, problems or concerns.

What you’ll be doing:
– Delivers marketing-leading pre/post sales support to Small Business accounts, Commercial and Corporate accounts
– Provides telephone support for Business Customers with inquiries regarding their invoices and billing solutions, requests for account maintenance (moves, adds, and changes), price plan analysis, account renewals and product functionality.

– Responds to, and acts upon clients’ inquiries regarding Rogers’ products and services, equipment, or billing issues
– Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
– Interfaces/liaises with other departments and partners to coordinate specific client needs
– Monitors results and takes action to meet all key performance indicators
– Meet personal performance measures including service levels, quality assurance, average handle time, compliance, and internal and external customer satisfaction What you bring:
– A minimum of two years experience as a Customer Service Consultant
– Meeting or exceeding all current job performance standards including attendance and punctuality
– Previous experience within a B2B environment preferably in a Telecommunications environment
– Excellent time management and prioritization skills including the ability to multi-task
– High level of attention to detail and excellent follow up skills
– Post-Secondary education in a related field would be considered an asset
– Account or relationship management experience dealing with large corporations an asset
– Proven advanced problem solving and decision-making skills.

Able to identify, communicate and escalate potential business issues or challenges quickly and independently
– Excellent knowledge of Vision21, SGI.

Salesforce experience an asset
– Computer skills proficient in Microsoft Outlook and Microsoft Excel
– Advanced business writing specifically for B2B communication
– Excellent communication skills
– Business acumen, able to communicate well with Telecom Administrators and sales partners
– Proven ability to demonstrate compassion and empathy Work Location: 8200 Dixie Road (101), Brampton, ON Posting Category/Function: Call Centre Operations & Customer Service / SalesRequisition ID: 248012 What makes us different makes us stronger.

Rogers has a strong commitment to diversity and inclusion.

Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential.

At Rogers, we value the insights and innovation that diverse teams bring to work.

We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

You matter to us For any questions, please visit the Rogers FAQ.

Posting Notes: Customer Experience || Canada (CA) || ON || Brampton || [[mfield2]] ||