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Client Advisor – Victoria, Shelbourne & Mckenzie Branch

RBC

This is a Full-time position in Hamilton, ON posted June 4, 2021.

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction.

Specifically, you help clients with their everyday banking, credit, and investment needs.

As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals.

Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business Respond to client-initiated contact, assisting them with a full range of financial transactions Actively listen and engage clients in conversation to further understand their individual needs Proactively take ownership of resolving and preventing client banking problems Cultivate and maintain relationships with partners to make the most of business opportunities and referrals What do you need to succeed?

Must-have Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients Flexibility, eagerness to learn, strong personal ethics, and a hunger for success Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) Availability to work all open branch hours Nice-to-have Track record in building rapport and maintaining client relationships within the financial or service industry Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits Continued opportunities for career advancement World-class sales training, coaching, and development opportunities Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training Opportunity to achieve great success and grow your career with RBC At RBC, the health and wellbeing of our employees and candidates is always our top priority .

Recruitment Process COVID-19 has accelerated change across our workplace, including our hiring practices As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person.

Our recruiters will explain how our video-interview technology will be used throughout the recruitment process, and will be on hand to answer any questions you might have.

Workplace Flexibility You will be given the opportunity to work from home, if you can be fully productive, and role requirements including regulatory obligations can be satisfied.

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

Health & Safety For employees that may be required to work from our premises, we’re doing our part to safeguard your health, and taking extra steps to reduce the spread of COVID-19.

All RBC premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.

JOB SUMMARY City: Victoria Address: 102
– 1660 McKenzie Avenue Work Hours/Week: 37.5 Work Environment: Branch Employment Type: Permanent Career Level: Experienced Hire/Professional Pay Type: Salaried Position Level: PL11 Required Travel(%): 0 Exempt/Non-Exempt: N/A People Manager: No Application Deadline: 06/16/2021 Req ID: 371156