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Desk Review Adjuster

Carstar

This is a Full-time position in Hamilton, ON posted August 14, 2019.

Position Profile: Reporting directly to the Manager, COSC, the Desk Review Adjuster will support the CARSTAR brand with conducting audits of DRP appraisals to ensure insurance partner guidelines are being followed. This is a position located in our Hamilton Head Office, working directly with our corporate CARSTAR locations..Duties and Responsibilities:* Review estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality and documentation of files* Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc.* Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention* Improve store profitability and ARO* Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities and deliver a high-quality work product* Demonstrate an understanding of professional and industry standards and practices* Think independently and problem solve in a results driven team oriented environment* Demonstrate excellent verbal and written communications skillsQualifications:* Minimum of 5 years’ automotive appraisal experience required* 1-2 years’ experience as an insurance re-inspector or desk reviewer preferred* Current knowledge of the CCC One/ADXE/Mitchell estimating platform* Ability to self-manage workload* Knowledge of Microsoft Office, especially Excel and Outlook* Customer service /relationship/conflict management preferred* Bilingual- French and English is an asset