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Junior Change Analyst to enhance ITSM change control processes and procedures

S.i. Systems

This is a Full-time position in Hamilton, ON posted April 27, 2021.

Our client is seeking a Junior Change Analyst to enhance ITSM change control processes and procedures .

Must have: Previous experience with ITSM or IT process management is required.

ITIL foundations certification Post-Secondary education, A Computer Technician, Networking Fundamentals Key Accountabilities include: Ensure changes are planned sufficiently in an effort to maximize success in compliance with all applicable policies and regulatory requirements; and without unnecessary service degradation or interruption.

Including but not limited to; Information system service transition planning quality as measured by: Complete, accurate, and timely CHG ticket submissions Monitor and review new Change (CHG) tickets for quality assurance purposes Collaborate with the project teams and monitor their change tickets through the lifecycle to ensure timely change implementation Create and distribute effective and efficient service interruption notifications Update a ‘Forward Schedule of Change’ as required Update CMDB as required via assigned Catalog Tasks or CHG Tasks
– according to documented procedures Liaise with Site Application and Infrastructure teams as required, to ensure accuracy of information