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Operations coordinator – Montreal


This is a Contract position in Hamilton, ON posted November 17, 2021.

General Description of Responsibilities Through guidance provided by Branch Management, and in a safe, legal and ethical manner, the Operations Coordinator is to manage designated accounts for a particular branch office, area, or region, thus supporting the goal of providing a service to our clients that is accurate, timely and cost effective.

Specific Responsibilities According to the business protocol of each location, to act as single point of contact for designated clients for all instructions.

On receipt of a request for services, regardless of how the request is received, to record the details of the nominations of a Job Order or equivalent, to enter each job into a record kept for the purpose, and to record a unique identifier.

To review client instructions and identify potential problems regarding operations, conflict of interest, ethics or compliance, and to alert relevant parties in order to seek solutions.

To act as decision maker and problem solver on any issues involving a specific customer’s job nomination or job assignment in that particular branch office, area, or region.

To be familiar with the nominating company’s Intertek Canada agreement, to communicate with the clients to obtain detailed instructions and to verify the client’s needs, and to coordinate further communications between clients and Intertek Canada personnel who will be handling the work.

To be the local contact in interpreting any issues involving administration of the contract.

Additionally, to update and maintain the Client information in AMER MASTER DATA.

To assist in the maintenance of the of Communication between the responsible parties involved in job assignments; to organize their requested services; to relay available information concerning the specific needs of the Client, the product dealt with, and to manage communication among all parties to resolve problems in a responsive manner.

To collect the information provided by Inspectors, to communicate with the laboratory regarding analysis performed, and to assemble a final report ready for publishing.

As part of the overall account management, to manage account receivable balances and to maintain complete and accurate records on closed jobs for purposes of billing, and claims handling.

To maintain a working geographic awareness of Intertek Canada locations and capabilities.

The Coordinator will be called upon to maintain and record Field Audits on personnel in accordance with their level of responsibility.

Carries out all responsibilities in a supportive manner with total adherence to: the Company’s Health, Safety and Environmental Policies and Procedures; Quality Management System; Compliance and Ethics Policies; Vision, Mission and Strategy, and exercises good judgment, common sense, and diplomacy.

Other duties related to the above, as assigned Carrying out all responsibilities in a supportive manner with total adherence to: the Company’s Health, Safety and Environmental Policies and Procedures, Quality Management System, Compliance and Ethics Policies, Vision, Mission and Strategy, and exercises good judgment, common sense, and diplomacy.

Education and Experience Requirements High School diploma or equivalent required.

Exceptions to this requirement may be granted, but only on rare occasion.

Two years of experience in an inspection company or related field.

Any specific educational requirements that might be established by the hiring authority responsible for filling the position.

Core Competencies A sound knowledge of Oil and Gas procedures including inspection, weigh and lab services.

An understanding of the business requirements of the client, relative to the purpose of the service provided.

A full understanding of the Company Compliance and Zero Tolerance Policies.

A working knowledge of the testing of those commodities that are at the core of the business, and of the significance of quality test data.

Able and willing to travel.

A calm demeanor while under pressure from operational circumstances or demands of the client.

A positive attitude and an ability for working and communicating with individuals of diverse cultural backgrounds and sensitivities The overall ability to analyze relevant information available in any situation involving assigned customer base, and to make accurate decisions.

A basic knowledge of Microsoft office programs, i.e.

Excel, Word, Outlook Value Added Competencies Previous experience with Company Operating systems including Phoenix, PeopleSoft and ADP.

We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, RRSP with company match, tuition reimbursement and more.