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New

Sr. Technical Writer

Tanium

This is a Contract position in Hamilton, ON posted November 27, 2021.

As a Senior Technical Writer at Tanium, you will work closely with engineers and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information to accompany our platform and products.

Writers are responsible for developing consumable, accurate, and timely documentation from which Tanium’s prospects and customers derive real value.

Writers should possess the technical aptitude needed to understand our customer’s environments and the value that Tanium products provide.

What you’ll do: Plan and write security software installation, user, and admin guides Collaborate with Technical Account Management and product engineering teams to brainstorm, write, and review technical support articles, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials Independently author technical support articles and edit content written by multiple contributors Collaborate with user experience team on design of product and UI text Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices We’re looking for someone with: Education Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English Experience 8 years experience in software documentation Writing for a system administrator audience Experience documenting for both Windows and Linux environments Understanding of information architecture principles and content organization Familiarity with XML, HTML, topic based/structured authoring, and single-sourcing 2 years experience in helpdesk/technical support a plus Knowledge of DITA a plus Experience with Madcap Flare a plus Experience with IT security software/products a plus Self-starter with ability to learn software applications with little direction Other Technically astute and able to understand large enterprise IT concepts Interest in solving complex IT problems Familiarity with general networking and database concepts Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response About Tanium Tanium offers an endpoint management and security platform built for the world’s most demanding IT environments.

Many of the world’s largest and most sophisticated organizations — including nearly half of the Fortune 100, top retailers and financial institutions, and multiple branches of the U.S.

Armed Forces — rely on Tanium to make confident decisions, operate efficiently, and remain resilient against disruption.

Tanium has been named to the Forbes Cloud 100 list of “Top 100 Private Companies in Cloud Computing” for five consecutive years and ranks 4th on FORTUNE’s list of the “Best Workplaces in Technology 2020.” On a mission.

Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity.

In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members.

We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Taking care of our team members Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.