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Switchboard Operator

Grand River Hospital

This is a Contract position in Hamilton, ON posted September 20, 2022.

Union: UNIFOR Clerical

Location: KW Campus 

Work Type: Full Time 

Shift: 7.5 hour shifts Days/Evenings/Weekends



Operate the Hospital’s centralized switchboard including: the processing of calls to both sites, paging within and across sites, monitoring of all alarms, panels, security systems as well as responding to emergency codes. Contribute to ensuring there is a safe environment for patients, staff and visitors.


  • High school diploma
  • Previous SL1 Switchboard experience mandatory
  • Previous customer service experience in call center preferred
  • Competent in Word and Excel
  • Proficiency in keyboarding, minimum 45 wpm
  • Emergency Responders course an asset
  • Must be able to sit for a long period of time
  • Pleasant telephone manners
  • Medical terminology preferred
  • Ability to work independently
  • Good attendance record.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Grand River Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.


Please include a resume with your application in order to ensure that your qualifications are appropriately considered in the hiring process. 

Grand River Hospital is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to: racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment. Grand River Hospital is a proud member of the Canadian Centre for Diversity and Inclusion (CCDI). 

Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate candidates, including those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources in advance for assistance.