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Clerk B – Central Intake – Mental Health & Addictions Program

Nova Scotia Health Authority

This is a Full-time position in Hamilton, ON posted April 30, 2021.

Req ID: 110584 Location: Central Zone, Nova Scotia Hospital Company: NSHA Department: MHA CZ Addiction Services Central Intake Type of Employment: Permanent Hourly PT (30% FTE) x 1 position(s) Union Status: Admin Professionals NSGEU Posting Closing Date: 3-May-21 Applications are accepted until 11:59 PM on the Closing Date.

Nova Scotia Health Authority is the largest provider of health services in Nova Scotia.

We are over 22,000 employees who provide health care and support services in hospitals, health centres and community-based programs throughout Nova Scotia.

Nova Scotia Health Authority provides health services to Nova Scotians and some specialized services to Maritimers and Atlantic Canadians.

We operate hospitals, health centres and community-based programs across the province.

Our team of health professionals includes employees, doctors, researchers, learners and volunteers that provide the health care or services you may need.

This is accomplished across four geographic management zones which are responsible for the operation of acute care health centres and the provision of a variety of inpatient, outpatient services including academic, tertiary, quaternary care and community based programs and services including continuing care, primary health care, public health, and mental health and addictions.

Responsibilities The Booking & Registration Clerk B is responsible for clerical duties essential to efficient client flow and office operations.

The Clerk is responsible for timely, accurate, and confidential booking and registration of clients by telephone, obtaining information, entering the information into the appropriate system, coordinating the flow of clients and documents, and assisting clients and care providers when necessary.

The Clerk may be required to provide coverage for other clerical staff when requested by the manager or delegate.

Using a customer service approach the clerk will be a key communication person for the service.

Responsibilities can include but are not limited to: General office duties, including payroll, typing, data entry, filing, coping, answering phone calls or in person requests Booking client appointments in PHS and notification to clients Accurate, timely and complete registration of clients Based on established process and policies, ensure client documents are prepared and entered in One Content Provides release of health information for on-going clinical care to internal and external areas/facilities as per policy Committee participation as required Order supplies from internal and external sources Use of Microsoft Excel or Word to maintain information or track results Qualifications Grade XII plus one year related experience, or graduate of a recognized one year secretarial/office/business program Experience working in a healthcare setting
– specifically Mental Health and Addictions is preferred Demonstrated typing proficiency of 40wpm Experience with Microsoft Office products
– Outlook, Word and Excel Medical terminology is an asset Effective communication and interpersonal skills Demonstrates problem solving and decision making skills Expectation of a high level of Customer Services when dealing with clients, families, clinical teams and the public Commitment to maintain and protect client, staff, and personal safety on an ongoing basis Commitment to confidentiality and privacy of NSHA clients Annually access the training and education on client and personal safety made available by NSHA Ability to organize and prioritize duties, while maintaining attention to detail and accuracy Ability to work with minimal supervision, or as a member of a team (interdisciplinary or clerical) Ability to deal with numerous task, interruptions and change an asset Competencies in other languages an asset, French preferred The Booking and Registration Clerk exhibits sound judgment and initiative while working within the philosophy, objectives, guidelines, legislations, policies and procedures, Mission, Vision and Strategic Direction of Mental Health & Addictions and incorporates into daily practice the Core Competencies and Values of the Nova Scotia Health Authority.

Successful External Applicants are required to provide a criminal record check (including Vulnerable Sector Search) to People Services and a vaccination record to Occupational Health and Safety before starting employment and assume any associated costs as a condition of employment.

A Skills test may be conducted as a component of the selection process to assess technical and job specific knowledge.

Candidates who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion.

Hours of Work Permanent, Part Time (30%) Position; Some evening work may be required.

Salary Information Booking & Registration Clerk B: $20.0923
– $21.9129 Hourly Thank you for your interest in this position.

Only those applicants selected for an interview will be contacted.

Typically interviews are held within three to four weeks of the closing date.

This is a Admin Professionals bargaining unit
– NSGEU position.

Preference is given to bargaining unit employees for unionized positions.

Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile.

Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

Nova Scotia Health Authority is proud to provide a smoke free and scent free environment.

Only online applications are accepted.

Nova Scotia Health Authority (NSHA) is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve.

Our priority groups are Aboriginal People, African Nova Scotians, Persons with Disabilities and Recent Immigrants.

Members of these groups are welcome to apply and self-identify if they wish to be considered under our Employment Equity policy.