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Remote Bilingual Benefits Services Representative

NTT Business Process Outsourcing

This is a Contract position in Hamilton, ON posted March 10, 2023.

A career with the BPO division of NTT is like no other experience – we have a fast-paced, unique culture that provides abundant opportunities for personal and professional growth.

From fun-filled teams who stay connected, our diverse and passionate colleagues show their spirit each day by delivering superior value to our customers.

Together we do great things What’s in it for You?

Work-From-Home from Day 1, we supply the equipment.

Virtual Training provided.

Comprehensive benefits package (medical, vision, and dental).

RRSP program options.

Short and Long Term Disability options.

Opportunities for career progression.

Substantial Referral Bonus, vacation allotment, and much more If you are looking to jump-start your career and join a leading company, then NTT BPO is the place to be Position Status: Full Time – Remote Hours of Work: Monday
– Friday 8:00am to 8:00pm Rate of Pay: $20.00/HR Bilingual (English & French) Position Overview: The Benefits Services Representative assists with members’ inquiries received by telephone and email regarding group and Individual life and health benefits.

The incumbent is responsible for delivering excellent member experience by focusing on providing accurate and detailed information and resolving any concerns identified.

Responsibilities: Benefits Services representatives will handle incoming calls but may be required to perform some follow up calls and emails.

Provides accurate information in a timely manner using all applicable resources available (telephone system, computer applications, training material etc.) Resolves member complaints regarding coverage, claims and service and is equally responsible for investigations, identifying solutions and making appropriate recommendations for final resolution.

Works with the carrier to process claim adjustment requests and cheque stop-payments, and reissues requests related to claims adjudication issues, while ensuring decisions are made on a timely basis.

Responsible for providing additional information and responding to internal departments’ requests.

Edits letters and processes responses to routine correspondence, while adhering to established standards.

Ensures contractual provisions applied consistently in accordance to the carrier requirements to determine member eligibility for requested benefits.

Issues member confirmation notices in response to member telephone inquiries and prints the necessary documents, as required.

Maintains historical records by filing documents and records of insurance transactions and maintaining master files, amendments, etc.

Maintains a comprehensive log and diary system and reviewing and flagging all problem situations for discussion with management, as required.

Identifies and reports any trends in claim adjudication errors Requirements: Must have strong written and verbal communication skills Bilingualism (English/French) required.

A post
– secondary diploma or equivalent is preferred Must have previous experience in a call centre or customer service environment.

Knowledge of group health, dental and travel insurance is an asset Demonstrated ability to provide excellent client experience and service Ability to manage confidential information Computer Skills: MS Suite applications, able to navigate multiple systems and source information.

Excellent detail orientation and affinity towards improvements Ability to manage multiple changing priorities NTT is proud to be an equal opportunity employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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