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Showroom Manager & Project Coordinator


This is a Full-time position in Hamilton, ON posted July 31, 2022.

Are you looking to work for an established company with committed and professional colleagues?

If you are, we’re Ian Martin Group, and we’re offering that opportunity.

Our client is an award-winning company that manufactures beautiful cabinetry for their customer’s homes.

Built in Canada in 1971, the company is filled with incredibly talented employees who execute their work with the highest care and quality for their customers.

Now, our client is looking for a Showroom Manager & Project Coordinator to join their team, and we’re hoping our search ends with you.

Showroom Manager & Project Coordinator The Showroom Manager and Project Coordinator will be a leader in the showroom and ensure that all customer projects are completed fully.

They will generate purchase orders, create monthly reports, and email and approve daily invoices.

Additionally, the Showroom Manager and Project Coordinator will take on install coordination duties such as communicating changes to projects, sending confirmation and invoices to clients, and monitoring back-ordered items and accessories.

Practically speaking you will: Manage the communication between homeowners, business partners and head office to timely deliver all projects.

Assist consumers and/or trade professionals with design solutions for their project.

Ensure all clients and guests visiting the showroom enjoy the same premium brand experience.

Manage 4-6 team members, organizing work schedules and calendars, leading team meetings, and conducting progress reviews.

Coach, and train design consultants and sales support in operations, product knowledge, sales, and customer service Analyze and distribute weekly and monthly sales reports.

Contact clients about their experience with the Langley Showroom and Designers and their experience with the delivery of their goods.

Develop a business plan to ensure that there is continuous growth of traffic within the showroom.

Identify and execute creative solutions for attracting specific audiences and demographics to the Showroom.

Communicate all relevant information to the customer, installer, and delivery partners i.e., installation dates, delivery dates, payment confirmations, reminder emails, missing items, back orders, or warranty.

You’d be a good fit for this role if you are: A leader – you combat slacking and tardiness by being an example of excellence.

Cooperative – while you excel on your own, that doesn’t stop you from being a team player that communicates openly and effectively across teams.

You treat everyone with respect because you’re invested in maintaining strong work relationships.

A strong communicator – you’re great with people.

You communicate your suggestions effectively while listening to others.

The Details: This is a full-time permanent position working Monday to Friday, 8:00 – 5:00 PM out of our Surrey, BC office.

Our client offers a competitive salary commensurate with experience, a comprehensive benefits plan and vacation.

What You’ll Bring Experience managing a team of 4-6.

Project management experience and organizational skills.

3 years of customer service experience.

Strong computer skills (Microsoft Office programs).

Timely and effective decision-making skills.

Effective written and verbal communication skills.

Conflict resolution and escalation tactics.

Strong ability to multitask, and manage times, commitment, and deadlines.

Kitchen cabinet industry experience is considered an asset.

How To Apply We value diversity and inclusion and encourage all qualified people to apply.

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

At Ian Martin, we connect people with meaningful work.

We work with people like you for similar technical roles.

If you apply, be sure to create a profile with us.

That way, great technical jobs will come to you before they even get to the job boards.