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Supervisor, Player Services (Hybrid)

Atlantic Lottery

This is a Contract position in Hamilton, ON posted March 14, 2023.

Work Location: Hybrid Atlantic Lottery (AL) is seeking a Supervisor, Player Services , located in Moncton, NB.

Reporting to the Manager of Customer Care, the Supervisor, Player Services, will be responsible for executing overall strategies to meet Service Level agreements in support of our players, public, and internal customers.

Your overall purpose: to Motivate, Mentor, Coach, Measure, and Grow the performance of our AMAZING Player Services team.

As a coach, mentor, role model and leader, it is the highest expectation that in this role you will actively participate in team, leader, and corporate meetings while upholding excellent communication and rapport with peers, multiple teams within the contact centre, and across Atlantic Lottery.

Player Services: Our agents respond to inquiries and resolve calls for online lottery players and the general public related to promotions and lottery games available for sale on, iCasino,, and Proline throughout Atlantic Canada.

They assist callers on the registration and purchasing process, how to play games online, and troubleshoot electronic web browsers and devices (i.e.

PC, laptop, mobile, and iPads).

Closing Date: March 26, 2023, at 11:59pm (ADST) We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs .

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal/educational background checks prior to employment.